humraz auction house

We believe bidding in our auctions is an exciting experience and the price we charge for the seats allows our users to enjoy that experience.

Additionally, each of our auctions offers bidders an excellent opportunity to purchase something they may not normally be able to afford and we achieve this by using the revenue from the seats to subsidise the lots full value.

You can reserve a seat when an auction is available for pre-booking (when its start date and time has not yet been scheduled) or booking (when its start date and time has been scheduled).

Typically seats are offered at a greatly reduced price when an auction is in the pre-booking phase.

Payment for a pre-booked seat is only taken from your card once the auction's start date and time is confirmed, i.e. when the auction moves to the booking phase.

If you book your seat when an auction is in its booking phase, the payment is taken immediately.

Booking phases typically last less than 15 days.

VAT is included in the displayed charge per seat. If you are within the European Union we will need to charge VAT.

If you are outside the EU you will be prompted to confirm your non-EU status, and if appropriate, VAT will deducted from the price charged.

You can book only one seat per auction.

There are a limited number of seats for each auction.

The seat limit is based on the value of the lot, the seat price and the maximum number of bids per seat, so each auction will have a different number of available seats.

To be fair to users who have reserved a seat, we do not allow new entrants to the auction once bidding has started.

However, if you have a seat you can start bidding after the auction has started, the risk you run is that auction will close before you have had a chance to place your bids.

We have restrictions in place to prevent the same user from buying more than one seat in a specific auction.

If a user should attempt to contravene our terms and conditions, their participation in an auction will be rendered invalid and their account(s) will be blocked.

For each auction we set an upper limit for the bids that users can place per seat and as long as the auction is live, you can place bids up to this maximum.

The maximum bids per seat is based on the value of the lot, the maximum number of seats available for the auction and the seat price.

Every seat in an auction has the same maximum number of bids.

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You can cancel a pre-booked seat as long as the auction hasn't moved to the booking phase.

To cancel a pre-booked seat you will need to login, select the relevant booking from you payment details and click the cancel button. You will not incur any costs for cancelling a pre-booking seat.

Once an auction has transitioned to the booked phase, seats cannot be cancelled.

Pre-booked seats do not require a refund as your card was never charged.

We are sorry but we do not offer refunds once an auction is in its booking phase.

There are a number of options you may wish to consider: -

you can pre-book your seat and if the auction date is set before you leave on your trip, you can
- access your humraz account from any internet service/cafe to participate;
- queue your bids in advance of the auction and check if you have been successful when you return;
you can pre-book your seat and if the auction date is not set before you go on holiday, you can cancel your pre-booking;
you can wait until the auction date is set and book your seat if the date is convenient; the only issue with this option is as at this stage there are only a few seats remaining so the seat price is significantly higher;